Order & Returns

Order & Returns Policy

At Muizu.com, we aim to provide a smooth ordering process, reliable delivery, and a transparent return and exchange policy. Please read the details below carefully before placing an order.

How to Place an Order

  1. Browse our store and select the car accessories you wish to purchase.

  2. Click “Add to Cart” and proceed to checkout.

  3. Enter your complete shipping details and choose a payment method.

  4. Confirm your order. You will receive an order confirmation via email or SMS.

  5. Your order will be processed and dispatched within the stated time frame.

Shipping & Delivery

  • Delivery Time: 2–5 business days across Pakistan

  • Shipping Charges: Calculated at checkout and may vary based on location and order size

  • Order Tracking: A tracking number will be shared once your order is shipped

Return & Exchange Policy

We accept returns and exchanges for both defective and non-defective products, subject to the conditions below.

Return Window

  • Returns and exchanges must be requested within 7 days of receiving the order.

Eligibility Conditions

To qualify for a return or exchange:

  • The product must be unused, uninstalled, and in original packaging

  • The item must be in resellable condition

  • Proof of purchase (order number / invoice) is required

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products

  • Products damaged due to customer misuse, improper installation, or negligence

  • Clearance or discounted sale items

Return Shipping Cost

  • Customers are responsible for return shipping costs.

  • Original shipping charges (if any) are non-refundable.

Refunds

  • After receiving and inspecting the returned item, refunds are processed within 5–7 business days.

  • Refunds are issued via the original payment method used at checkout.

How to Request a Return or Exchange

  1. Contact us within 7 days of delivery

  2. Share your order number, product details, and reason for return/exchange

Contact Details:
📧 Email: contact@muizu.com
📞 Phone / WhatsApp: 0300 8600384

Our team will review your request and guide you through the next steps.

Contact Information

If you have any questions regarding orders, shipping, returns, or exchanges, feel free to reach out:

Thank you for shopping with Muizu.com.