Privacy Policy

Privacy Policy

Last updated: 16 August 2025

Welcome to Muizu.com (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights. By using Muizu.com, you agree to this Policy.

1) Who We Are & How to Contact Us

Muizu (www.muizu.com)
Email: contact@muizu.com
Phone/WhatsApp: 0300 8600384

2) What We Collect

  • Personal information: name, email, phone number, billing/shipping address, order notes.

  • Order & payment information: payment method, transaction status, and related details processed via secure third-party gateways. We do not store your full card details.

  • Account & communication data: your account info (if you create one), support chats/emails, review submissions.

  • Device & browsing data: IP address, device identifiers, browser type, pages viewed, referral URLs, approximate location, and interactions with our site.

  • Cookies & similar tech: small files to remember preferences, keep your cart, analyze traffic, and measure marketing.

3) Why We Use Your Information

We process your data to:

  • Fulfil purchases and provide customer support.

  • Send transactional updates (order confirmations, shipping alerts).

  • Improve our store (troubleshooting, analytics, A/B testing).

  • Marketing (only with your consent where required; you can opt out anytime).

  • Security & fraud prevention and to comply with legal obligations (tax, accounting, law enforcement requests).

4) Legal Bases (where applicable)

Depending on your location, we rely on: contract (to process your order), legitimate interests (to improve and secure our services), consent (for marketing/cookies where required), and legal obligations (record-keeping, tax).

5) Sharing Your Information

We do not sell your personal information. We share it only with:

  • E-commerce & hosting platform (e.g., Shopify or equivalent).

  • Payment processors to securely process payments.

  • Shipping/courier partners to deliver your orders.

  • Analytics & marketing partners (e.g., Google Analytics/Ads, Meta Pixel) to understand performance and show relevant ads.

  • Professional service providers (IT/support) under confidentiality obligations.

  • Authorities when required by law.

Note on “sale”/“sharing” laws (e.g., CCPA/CPRA): We do not sell data for money. Certain advertising cookies may be considered “sharing” under some laws. You can manage this via our cookie banner (opt-out).

6) Cookies & Tracking Technologies

We use:

  • Essential cookies (site operation, cart, checkout).

  • Analytics cookies (site performance, error diagnostics).

  • Preference cookies (remember choices).

  • Marketing cookies/pixels (measure ads; limit frequency; show relevant offers).

You can manage cookies in your browser settings and via our cookie banner (where available). Disabling some cookies may impact site functionality.

7) Data Retention

We keep personal data only as long as necessary, including to:

  • Fulfil your order and provide support.

  • Meet legal/tax requirements and resolve disputes.
    Typical retention periods:

  • Orders & invoices: up to 6 years (or longer if required by local law).

  • Support messages: up to 24 months.

  • Marketing lists: until you unsubscribe or after 24 months of inactivity.

8) Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete your data (subject to legal obligations).

  • Restrict or object to certain processing.

  • Withdraw consent (e.g., marketing emails).

  • Data portability (receive your data in a usable format).

To exercise these rights, contact contact@muizu.com or 0300 8600384. We may verify your identity before responding.

Region-specific

  • EU/UK: You can also complain to your local Data Protection Authority; we’d appreciate the chance to resolve concerns first.

  • California: You may have rights to know/access, delete, correct, and to opt-out of “sharing” for cross-context advertising. Use our cookie banner or contact us to request. We do not knowingly sell personal information.

9) Children’s Privacy

Our website is not intended for children under 13 (or the age of consent in your region). We do not knowingly collect their data. If you believe a child has provided data, contact us to delete it.

10) Security

We use administrative, technical, and physical safeguards to protect your information (encryption in transit where supported, access controls, monitoring). No method of transmission or storage is 100% secure, but we continuously improve our protections.

11) International Transfers

We may store and process information in countries outside your own. Where required, we implement safeguards (e.g., contractual protections) to protect your data.

12) Third-Party Links & Apps

Our site may link to third-party websites or use third-party apps (e.g., payment gateways, analytics). Their privacy practices are governed by their own policies. Please review them when you interact.

13) Automated Decisions

We do not use automated decision-making that produces legal or similarly significant effects without human involvement.

14) Changes to This Policy

We may update this Policy to reflect changes to our practices or for legal reasons. Updates will be posted here with a new “Last updated” date.

15) How to Reach Us

Questions or requests about privacy?
Email: contact@muizu.com
Phone/WhatsApp: 0300 8600384